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FAQ

Name: Hotel Pontsteiger
Address: Pontsteiger 343, Amsterdam, 1014 ZP
Telephone: +31 (0)20 5 150 453

Find the answers on our frequently asked questions here!

Arrival

Departure

FAQ

Arrival

From what time is check-in?

Until what time is check-in?

Can I park at the hotel?

How can I reach the hotel?

Departure

Until what time is check-out?

Is it possible to extend check-out time?

Is there a short-term luggage storage available?

Does the hotel offer a shuttle service to the airport?

During your stay

Are pets allowed?

Can you accommodate children?

Hotel services

What facilities does the hotel provide?

How can we request flower service?

Is this a non-smoking hotel?

Do you offer any arrangements for a special occasion?

Is it possible to rent a bike?

I have lost one of my belongings during my stay. What to do?

Rooms

What room facilities do you offer?

Is an extra bed possible?

Are babycots available?

How does an Indoor Room look like?

Food & drinks

Do you offer breakfast and at what time?

Do you provide room service?

Can I eat lunch or dinner at your hotel?

Is there a bar in the hotel?

Payment

Are fees and taxes included in prices?

How much is the city tax?

What payment methods are accepted?

Do we have to pay a deposit?

Reservation

What is the minimum age to make a reservation?

Is it possible to cancel my reservation?

What happens if I don’t show up?

Is it possible to change my reservation?

What are the benefits of booking my reservation directly through the website?

How do I book a getaway?

Shoots & events

Is it possible to do a photoshoot or other media collaboration at your hotel?

Jobs

Where are the current vacancies at Vondel Hotels?

Sustainability & accessibility

Is the Vondel Hotels Collection sustainable?

Do you have wheelchair friendly rooms?

Is there an elevator available?